Booking Confirmation with Emotional Reinforcement

✅ 1. Booking Confirmation with Emotional Reinforcement

Sticker Used: 😄 “Reservation Confirmed!”

Scenario: When a guest completes a reservation via LINE or online, the hotel automatically sends a LINE message like:

“Hi [Name], your booking for Room 205 from May 10–12 is confirmed. We’re excited to host you!”

🟢 [Sticker: smiling character holding a clipboard that says “Confirmed!”]

Why it works:

• Creates a warm, reassuring experience
• Makes guests feel cared for instantly
• Humanizes automated responses

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✅ 2. Payment Reminder with a Friendly Tone

Sticker Used: 😅 “Don’t forget me!”

Scenario: 24 hours before a deposit due, the hotel sends:

“Just a reminder that your 1,000 THB deposit is due today.”

🟡 [Sticker: slightly worried face holding a mini invoice]

Why it works:

• Maintains professional tone without sounding aggressive
• Increases response rate vs. plain text reminders
• Reduces friction in financial follow-up

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✅ 3. Thank You After Payment

Sticker Used: 🙏 “Paid, thank you!”

Scenario: After the guest uploads proof of payment or completes check-out, send:

“We’ve received your payment. Thank you very much!”

🟢 [Sticker: smiling character bowing with “Thank you!” sign]

Why it works:

• Strengthens guest satisfaction
• Adds a positive emotional ending to transaction
• Reinforces the hotel’s attention to gratitude

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✅ 4. Pre-Arrival Welcome

Sticker Used: 🤗 “Can’t wait to see you!”

Scenario: A few hours before check-in time:

“Hi [Name], your room is ready. We’re excited to welcome you!”

💙 [Sticker: character peeking from behind a door]

Why it works:

• Boosts excitement
• Reduces no-shows
• Personalizes guest experience

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✅ 5. Check-Out Goodbye with Branding

Sticker Used: 👋 “Safe travels!”

Scenario: Shortly after check-out:

“We hope you had a wonderful stay. Hope to see you again soon!”

💜 [Sticker: waving character holding a tiny hotel icon]

Why it works:

• Keeps hotel top-of-mind
• Encourages repeat bookings
• Pairs branding with warmth

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✅ 6. Handling Complaints or Feedback Gently

Sticker Used: 🙇 “We’re sorry”

Scenario: A guest complains about a delayed check-in:

“We truly apologize for the wait. Thank you for your patience.”

🟠 [Sticker: character bowing deeply with “Sorry!” banner]

Why it works:

• Defuses tension visually
• Helps staff convey empathy even if sent via automation
• Elevates guest experience post-issue